Houston Diamond Outlet will make every effort to make your purchase easy and pleasurable. Our expertise and professionalism has lead to thousands of happy customers like you.
1. Browse our online site. If you have questions you can call us directly to have them answered immediately. Operators are standing by M-F 10am-5pm central time. Or, send us an email and we will respond usually within 24hrs.
2. Once you find a piece you like you can send your payment information online or call and speak to one our diamond experts. We will take you information over the phone and either fax or email your confirmation. This is the purchase agreement and everything will be noted in writing for you. You can keep this as your receipt. This procedure ensures accuracy of your order and limits any confusion.
3. Next, fill in your information and fax it to us. Our fax is available 24/7 for your convenience.
4. As soon as we receive your information we will process your order and start on your piece. You can expect all standard, non-custom, orders to in your hands within 7-10 days.
5. When your piece is ready you will be notified it is going out insured mail so you don’t have to worry about lost shipments.
6. Money Back Guarantee
7. Privacy and Security Policy
Houston Diamond Outlet will make every effort to make this a pleasurable purchase. We are a second generation jeweler and have years of experience. Our hands on personal approach has attributed to our success and extremely low return rate. Our main goal is your satisfaction, if there is something we can do to make you happy let us know. If you have any questions or concerns please contact us by phone or e-mail. We will get back to you any way you wish. Thank you for choosing Houston Diamond Outlet.
customer service 713.338.2434