Our Policies


Houston Diamond Outlet Policy

Your satisfaction and ease of purchase has always been our ultimate goal. Our experts will work with you to choose a diamond or engagement that best fits your needs. If you feel for any reason you may wish to exchange that item we will work with you to make that possible.  However, there may be some limiting factors including special orders and altered merchandise.  Speak with our experts to find the solution that best fits your individual needs.

Return Policy

Just like in store purchases, our experts will work with you throughout the purchase process to ensure you get the diamond or engagement ring you will cherish for time to come.  Therefore, internet purchases have a 7 day limited return policy on most items and will be listed on your receipt.  As like in store purchases, some limitations may apply for special order,  not in stock items, altered or tailored merchandise.

If you wish to return your item, just call us as soon as possible. You will receive a return confirmation number that you write on the returned package. We will then instruct you as to how to send back the package insured so you are risk free.  All merchandise must returned in the same condition as received. Altered or tailored merchandise done by another jeweler will not be returned. Shipping charges are the responsibility of the buyer but may be credited towards future purchases.

Special Orders

Special orders and merchandise made to order will be on a case by case basis and may be subject to a restocking fee or may not be subject to return.

Legal Stuff

Please be aware that Houston Diamond Outlet and affiliates may revise these terms from time to time by updating this posting, effective as of the date of posting.  Your use of this website after posting, including purchasing products or services throughout this site, constitutes your agreement to the changes, and you agree that no further notice to you is required.  You are responsible for checking these terms often for updates.

Houston diamond Outlet and any affiliates reserves the right, for any reason, in our sole discretion and with out notice to you, to terminate, change, correct errors in , suspend or discontinue any aspect of the website, including, but not  limited to the content, features and/or availability, and Houston Diamond outlet and affiliates will not be liable for doing so.

Products displayed may be to out-of-stock or discontinued and may or may not be available.  Prices are quoted in US dollars, and are subject to change at any time.  In addition, quoted prices on product information pages do not include shipping handling or applicable sales, use or similar taxes.  total price will be calculated at the time of purchase.

We are not responsible for typographical errors in our content regarding price or any other matter on the site.  You are solely responsible for any actions taken in reliance on any of our content on this site.  Our content on this site is general in nature including opinions and does not constitute a guarantee or warranty.[/vc_column_text][/vc_column][/vc_row]

Scroll to Top
Call Us Now