Houston Diamond Outlet Policy
We are so confident that our diamond experts, and personal attention, will help you in picking out the very best diamond and engagement ring that we offer a full money back guarantee. You can order a diamond or engagement ring, and in you leisure, inspect it RISK FREE! It is our goal to gain your satisfaction and if, for any reason, you are not 100% satisfied you can return your purchase. We will refund your money less shipping charges (usually $20-$50 for overnight delivery).
Internet purchases have 7 days to inspect your diamond or jewelry. If you wish to return it you must call us as soon as possible. You will receive a return confirmation number that must be written on the returned package. We will then instruct you as to how to send back the package insured so you are risk free. Any returned package must be post marked within 7 days after receipt. Postal records will determine this. All merchandise must returned in the same condition as received. Altered or tailored merchandise will not be returned. For jewelry: you must not remove the tag marked DO NOT REMOVE. Any merchandise returned with this tag removed will be charged a restocking fee. All merchandise must be returned in unworn or unused condition or a restocking fee will be applied. For loose diamonds: 48 hour inspection only. We must have response before, and shipped within 48 hours or loose diamonds are not returnable. Return policy is for internet purchases only. In store purchases have policy stated on reciept.
special orders and merchandise made to order will be on a case by case basis and may be subject to a restocking fee or may not be subject to return. Money back guarantee for internet purchases only.
ASince all of our rings are custom made to order special designs such as hand engraved or invisible settings may be subject to a restocking fee if returned. These rings are specially made to your specific size so the cost of resizing will be charged to you only if you decide not to keep it. Speak with your sales professional about your order and possible restocking fee.
Fancy Yellow Diamonds and Rings
Every fancy yellow diamond and ring is unique and extra work is needed to produce a fine quality ring. Also, these diamonds are very rare so time is limited. It is because of the extra labor and rarity that returns may be subject to a restocking fee if returned. However, exchanges within our return period are accepted. Speak with you diamond professional about the policy on your ring.
We are not responsible for any loss or damage while in your possession. Once received, and inspected to be in original condition, you will be given a full credit less shipping expense.
Houston Diamond Outlet.com will make every effort to make this a pleasurable purchase. We are a second generation jeweler and have years of experience. Our hands on personal approach has attributed to our success and extremely low return rate. Our main goal is customer satisfaction, if there is something we can do to make you happy let us know. If you have any questions or concerns please contact us by phone or e-mail. We will get back to you any way you wish.
Please be aware that Houston Diamond Outlet and affiliates may revise these terms from time to time by updateing this posting, effective as of the date of posting. Your use of this website after posting, including purchasing products or services throught this site, constitites your agreement to the changes, and you agree that no further notice to you is required. You are respnsible for checking these terms often for updates.
Houston diamond Outlet and any affiliates reserves the right, for any reason, in our sole discretion and with out notice to you, to terminate, change, correct errors in , suspend or discontinue any aspect of the website, inluding, but not limited to the content, features and/or availability, and Houston Diamond outlet and affilites will not gbe liable for doing so.
Products displayed maby to out-of-stock or discontinued. Prices are qoted in US dollars, and are subject to change at any time. in addition, quoted prices on product information pages do not include shipping handling or applicable sales, use or similar tases. total price will be calculated at the time of purchase.
We are not responsible for typographical errors in our content regarding price or any other matter on the site. You are soley responsible for any acitons taken in reliance on any of our content on this site. Our content on this site is general in nature including opinions and does not constitute a guarantee or warranty.