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Houston
Diamond
Outlet
Policy:
We are so
confident
that our
diamond
experts, and
personal
attention,
will help
you in
picking out
the very
best diamond
and
engagement
ring that we
offer a full
money back
guarantee.
You can
order a
diamond or
engagement
ring, and in
you leisure,
inspect it
RISK FREE!
It is our
goal to gain
your
satisfaction
and if, for
any reason,
you are not
100%
satisfied
you can
return your
purchase. We
will refund
your money
less
shipping
charges
(usually
$20-$50 for
overnight
delivery).
Return
Policy
You have 7
days to
inspect your
diamond or
jewelry. If
you wish to
return it
you must
call us as
soon as
possible.
You will
receive a
return
confirmation
number that
must be
written on
the returned
package. We
will then
instruct you
as to how to
send back
the package
insured so
you are risk
free. Any
returned
package must
be post
marked
within 7
days after
receipt.
Postal
records will
determine
this. All
merchandise
must
returned in
the same
condition as
received.
Altered or
tailored
merchandise
will not be
returned.
For jewelry:
you must not
remove the
tag marked
DO NOT
REMOVE. Any
merchandise
returned
with this
tag removed
will be
charged a
restocking
fee. All
merchandise
must be
returned in
unworn or
unused
condition or
a restocking
fee will be
applied. For
loose
diamonds: 48
hour
inspection
only. We
must have
response
before, and
shipped
within 48
hours or
loose
diamonds are
not
returnable.
Special
Orders
special
orders and
merchandise
made to
order will
be on a case
by case
basis and
may be
subject to a
restocking
fee or may
not be
subject to
return.
Money back
guarantee
for internet
purchases
only.
Restocking
Fee
ASince all
of our rings
are custom
made to
order
special
designs such
as hand
engraved or
invisible
settings may
be subject
to a
restocking
fee if
returned.
These rings
are
specially
made to your
specific
size so the
cost of
resizing
will be
charged to
you only if
you decide
not to keep
it. Speak
with your
sales
professional
about your
order and
possible
restocking
fee.
Fancy
Yellow
Diamonds and
Rings
Every fancy
yellow
diamond and
ring is
unique and
extra work
is needed to
produce a
fine quality
ring. Also,
these
diamonds are
very rare so
time is
limited. It
is because
of the extra
labor and
rarity that
returns may
be subject
to a
restocking
fee if
returned.
However,
exchanges
within our
return
period are
accepted.
Speak with
you diamond
professional
about the
policy on
your ring.
We are not
responsible
for any loss
or damage
while in
your
possession.
Once
received,
and
inspected to
be in
original
condition,
you will be
given a full
credit less
shipping
expense.
Houston
Diamond
Outlet.com
will make
every effort
to make this
a
pleasurable
purchase. We
are a second
generation
jeweler and
have years
of
experience.
Our hands on
personal
approach has
attributed
to our
success and
extremely
low return
rate. Our
main goal is
customer
satisfaction,
if there is
something we
can do to
make you
happy let us
know. If you
have any
questions or
concerns
please
contact us
by phone or
e-mail. We
will get
back to you
any way you
wish.
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